DUE TO COVID-19 (CORONAVIRUS) WE WILL BE CANCELLING ROUTINE FACE-TO-FACE CONSULTATIONS AND INSTEAD CONDUCTING TELEPHONE CONSULATIONS.
Please DO NOT come into the surgery unless advised to do so by a member of our staff.
For advice regarding COVID-19 please see the 'Coronavirus' tab on the right hand side of this website.
NOTE: PLEASE DO NOT SEND US PHOTOS BY EMAIL UNLESS A CLINICIAN HAS ASKED YOU TO DO SO.
Welcome to Hill Lane Surgery Online
Here at Hill Lane Surgery in Southampton the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu at the bottom of this page. Please have a look around and please feel free to send us your feedback.
Dr Mayfield will be leaving our practice on Tuesday 5th May and will temporarily be covered by Dr Bentley.
IMPORTANT NOTE TO ALL PATIENTS
During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare. Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment. This may mean we respond to queries via email, phone you or conduct a video consultation with you.
If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.
Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit https://111.nhs.uk/ or call 111 if you cannot access the website.
If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8) please go online or call 111 directly.
Due to the Coronavirus Covid-19 crisis please do not come to the surgery to order your prescriptions.
Either order via the NHS APP or if you aren’t registered for online services please email us @ SOCCG.HILLLANESURGERY@NHS.NET, or call the surgery on 02380223086.
Please also ensure you let us know which chemist you like us to send your prescription to, as we are not currently allowing patients to collect their prescriptions from the Surgery.
'Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)
Please call the surgery to book an appointment if your smear is due. Please click on the link above for more information, and answers to lots of questions about cervical screening.
"A smear test lasts 5 minutes. The Impact of cervical cancer lasts a lifetime"
Attend your smear test.
Reduce your risk.
In case of an emergency,
Please contact the Out of Hours service by calling 111
THE SURGERY WILL BE CLOSED FROM 12.30PM ON
Tuesday 9 June 2020
(Time for Audit Research Governance Education and Training)
Future TARGET dates are:
Thursday 30 July 2020
Tuesday 15 September 2020
Wednesday 11 November 2020
Wednesday 20 January 2020
Thursday 18 March 2020
Evening and weekend appointments
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
The Urgent Treatment Centre (UTC) at the Royal South Hants Hospital offers convenient, fast and expert treatment on a wide range of injuries or illnesses that are not life/limb threatening.
What to know:
The service is led by highly skilled nurses, who are supported by GP’s and other health professionals, who can offer treatment, advice and information for a range of injuries and illnesses that need urgent medical attention, but are not life-threatening. The waiting times can be considerably less than at the emergency department and the UTC team can also refer or direct you to the most appropriate service for you if you need to be seen elsewhere.
You don’t need to make an appointment, the UTC is open to all NHS patients and you can also call NHS 111 before visiting to get an appointment at a specific time.
Monday – Friday: 7.30am – 10.00pm
Weekends and Bank Holidays: 8.00am – 10.00pm
Last patient accepted at 9.30pm
Where to find the service:
Royal South Hants Hospital
Level B, Brintons Terrace
The service is located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.
VIRTUAL PATIENT PARTICIPATION GROUP
If you would like to become a member of our PPG (Patient Participation Group), please ask for details at our reception desk. We have a virtual group, and will send you quarterly newsletters, and the occasional survey. We are always grateful for any suggestions that we receive, and have acted on several of the suggestions over the last few years,. Please see below the results of our most recent PPG survey. Many thanks to those of you who took the time to complete the survey.
Hill Lane Surgery Patient Participation Survey 2019/20
(Site updated 10/07/2020)