We make every effort to give the best service possible to all of our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a cause for complaint. If this is so, we would wish for the matter to be settled as quickly and amicably, as possible.
If you feel the need to make a complaint you may do this either by letter, email, telephone or in person to the Practice Manager, Mrs Paula Smith.
Your complaint will be dealt with in the strictest confidence and any arranged discussions/meetings will be held in private. If you wish to email in your complaint then please do so using j82207.edt@nhs.net. The Practice Manager will then investigate fully, with all the people involved within the practice team and respond to the complaint, where possible, within two weeks either by letter with an explanation or in a meeting in an attempt to resolve the situation to the satisfaction of all concerned.
If, at the end of the investigation within the practice, you are still disatisifed you should contact:
The Primary Care Complaints Team contact details are:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net
Please write ‘For the attention of the Complaints Manager’ in the subject line