Hill Lane Surgery
Statement of Purpose
Hill Lane Surgery, 162 Hill Lane, Southampton
Telephone:- 023 80 223086
Dr Ian Bentley
Dr Mary Keany
Dr Carol Smart
Dr Christine Solomon
Dr Sonali Fernando
Care Quality Commission
The Care Quality commission is the independent regulator of all health and social care services in England. Its job is to make sure that care provided by hospitals, dentists, ambulances, care homes and elsewhere meets the national standards of quality and safety. The CQC is funded through a combination of registration fee income and government grants.
The Commission began operating on 1st April 2009 as the independent regulator of health and social care in England. It replaced three earlier commissions; the Healthcare Commission, the Commission for Social Care Inspection and the Mental Health Act Commission. The CQC started regulating activities provided by GP surgeries in April 2013. To comply with these standards our statement of purpose is below.
Service Provider ID: 1-1564518365
Registered Manager : Dr Ian Bentley
Our aims and objectives are:
We aim to:-
- Innovate solutions responsive to our patients needs
- Regularly conduct audits in health promotion and disease prevention
- Ensure our services are appropriate and responsive to patients needs
- Communicate Health promotion and disease prevention
- Work within the framework of the NHS Primary Care Services to provide professional, medical, nursing and other services which meet the identified need of patients
- Improve communication between patients and the practice
- Ensure effective and safe prescribing
- Commit to continued professional development and clinical governance
- Prevent ill health, improve wellbeing, and provide services that improve local health outcomes
- Provide services that are fair, impartial, accessible and of high quality.
- Continue the development of the practice
Demographics of Hill Lane Surgery
Hill Lane surgery in Southampton is in the South East region of England. The postcode is within the Freemantle ward/electoral division, which is in the constituency of Southampton. Across the UK as a whole, the gender is split roughly 49% mal, 51% female. This part of Freemantle however contains slightly more men than average (53%). The average age of people in Freemantle is 35, while the median age is lower at 31. As a whole the Uk population claims itself as approximately 86% white, with residents of this area being 81% (information from 2011 census)
As well as the consulting rooms, the surgery has three treatment rooms, one equipped for minor surgery. Our Nursing team comprises 2 Practice Nurses and a 2 Health Care Assistants. The wider practice team includes the Receptionists, Notes Summariser and Medicine Manager, Administrators, Secretary, and the Practice Manager. Our staff has a full knowledge of the services the practice has to offer and is happy to assist with any enquiries.
The GPs and Nursing team together provide the full range of clinics for family planning, childhood immunisation, health checks, foreign travel, minor surgery, asthma, COPD, diabetes and hypertension - involving the wider primary health care team as is appropriate. Community midwives provide antenatal clinics at the practice. District Nurses come in to the surgery daily.
We are well equipped clinically and have diagnostic equipment which includes: ECG and
ambulatory blood pressure monitors, nebulisers, peak flow meters, pulse oximeters, obstetric and vascular sonicaids and electocautery. We are also able to offer blood pressure monitors and nebulisers for patient use at home.
NHS services provided by our GPs and clinical staff are defined under the General Medical Services Contract. They are mainly split into three groups of Essential, Additional and Enhanced services for people who have health conditions from which they are expected to recover, chronic disease management and general management of terminally ill patients. These services include:
- Routine medical check-ups • Medication reviews • Repeat prescription service
- Management of Diabetes, Asthma, COPD, Hypertension • Minor Surgery
- Phlebotomy • Maternity services – midwife and GP
- Contraception services and pill checks, coil, nexplanon, insertion and removal
- Weight loss and lifestyle management. • Treatment of depression and anxiety
- Counselling • Cervical cytology screening • Wound Management and suture removal
- Childhood immunisations • Child health surveillance • Travel advice and vaccination
- Flu immunisation and routine adult immunisation • Smoking cessation advice
- Annual Health checks • Annual Learning Disability checks
- District Nurse Management • Home visits • Palliative Care
- Cardiovascular health checks • Alcohol and drug misuse
- Mental Health • Spirometry • ECG . NHS Health Checks
We also provide services which are non NHS and are paid for by the patient or requesting organisation, including:
- Private medical insurance reports and medicals
- Sports, pre-employment and HGV medicals
- Private appointments and blood tests
- Fitness certificates
- Copies from records
GP and nurse appointments are available to book 6 weeks in advance as well as GP urgent appointments on the day. Home visits are available for patients unable to visit the practice.
A 48 hour repeat prescription service is available. If the Practice is not able to meet an individual patient need a referral to an appropriate health professional or service will be made. Community Health Services are also available to the patient and may be provided in the patient’s home or from a Community location depending on the service.
Health and Care Needs
We respect the privacy and dignity of our patients and endeavour to treat all of our patients with respect and honesty.
For patients that do not speak English a family member can translate at their request or a translation service is available. Our website can be translated to any language as can our computer booking in service. The practice is accessible to wheelchair patients and has a disabled toilet. The Practice is breastfeeding friendly and offers baby changing facilities.
Consent and Chaperone
Consulting rooms are away from the reception area where no conversation can be overheard or examination seen. No patient is ever examined or procedure undertaken without consent. A chaperone is available upon request either by the patient or GP/Nurse.
We encourage patients to let us know if they are a carer or are cared for by another person as this helps to alert us to possible needs in this role. A carer is someone who, without payment, provides help and support to a partner, child, relative, friend or neighbour who could not manage without their help. This could be due to age, physical or mental illness, substance misuse or disability. Anyone can become a carer; carers come from all walks of life, all cultures and can be of any age.
Confidentiality and Access to Patient Information
All patient information is considered to be confidential and we comply fully with the Data Protection Act to keep your confidential data safe and secure. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Relevant information may be shared within the multi-disciplinary health care team at the practice and with other health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality. Confidential and identifiable information relating to patients will not be disclosed to other individuals
without their explicit consent, unless ordered to do so by court order or where it is in the public interest to do so to prevent harm. The Data Protection Act and The Access to Health Records Act allow a patient to find out what information is held in their health records and those of someone who has died in some circumstances. A patient wishing to see health records should make a written request to the Practice. Where entitled to receive a copy, it should be noted that a charge will be made.
Comments, suggestions and complaints
We welcome comments and suggestions on our service and have a protocol for dealing with complaints. Complaints should be made to the Practice Manager, who will ensure all relevant details are recorded, arrange for the complaint to be investigated and respond in a timely manner. If the complaint is not resolved to the satisfaction of the complainant the Health Service Ombudsman can investigate the complaint further.
The Health Complaints Advocacy Service can support patients with NHS complaints and can be