Welcome to Hill Lane Surgery Online
Here at Hill Lane Surgery in Southampton the doctors and nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu at the bottom of this page. Please have a look around and please feel free to send us your feedback.
Dr Mayfield will be leaving our practice on Tuesday 5th May and will temporarily be covered by Dr Bentley.
IMPORTANT NOTE TO ALL PATIENTS
During this difficult time, we want to assure you that we are still here for your health needs. It is especially important to remember that there are health problems other than COVID-19 that you may need help with and that if you have a medical emergency you still need to access urgent healthcare. Please do not put off contacting us if you have a medical need, sometimes contacting us can prevent a hospital admission if we can treat you promptly. You can contact us via e-consult or telephone and we will conduct a remote assessment. This may mean we respond to queries via email, phone you or conduct a video consultation with you.
If you need to be seen face to face we can arrange to do this safely, following national guidance to minimise the risk of infection. We also have the ability to discuss your care with hospital specialists when needed. The hospital is still “open for business” and if you need hospital care we can support you with this.
Outside of our opening hours, if you have an urgent medical (physical or mental health) need please visit https://111.nhs.uk/ or call 111 if you cannot access the website.
If you develop symptoms of COVID 19 (new, continuous cough, fever ≥37.8) please go online or call 111 directly.
Due to the Coronavirus Covid-19 crisis please do not come to the surgery to order your prescriptions.
Either order online via Patient Access, the NHS APP or if you aren’t registered for online services please email us @ SOCCG.HILLLANESURGERY@NHS.NET,
Please also ensure you let us know which chemist you like us to send your prescription to, as we are not currently allowing patients to collect their prescripttions form the Surgery.
Due to COVID-19 (Coronavirus) we will be cancelling routine face to face consultations and instead conducting telephone consultations.
Please do not come into the surgery unless advised to do so by a member of our staff.
Click the following link for information on what is going on in the surgery
INFORMATION FOR PATIENTS REGARDING
COVID-19 INFECTION (CORONAVIRUS)
For all those who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever, loss of sense of smell or taste) however mild
SHOULD NOT ATTEND THE PRACTICE
Stay indoors and avoid contact with other people immediately
Patients should remain at home and either:
Click on the following link for general information
If you are concerned that you may have Coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at
If you require a self-isolation note for your employer please click on the link below. We cannot issue you with a sick note or a letter:
LETTER FOR PATIENTS WHO ARE CONCERNED ABOUT THEIR CHILDREN RETURNING TO SCHOOL
Guidance note for parents
In light of the COVID-19 situation LMC Law has sent us the following information, set out below, that practices may wish to use in terms of updating their Privacy Notices.
Following the latest Notice issued by the Department of Health & Social Care, under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002, we have revised the information that we originally provided in respect of Practice Privacy Notices and the Covid-19 pandemic as follows:
- COVID-19 Pandemic wording for practice privacy notices as at 25th March 2020:
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic. The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you. Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.
Important information about the coronavirus (COVID-19)
'The NHS across Hampshire and Isle of Wight will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (COVID-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact NHS 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here '
TRAVEL INSURANCE LETTERS
Insurers and travel companies will issue refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. We cannot issue holiday cancellation letters.
CROHNS AND COLITIS
BRITISH HEART FOUNDATION
KIDNEY CARE UK
SICKLE CELL DISEASE AND THALASSAEMIA
ADVICE FOR THE EXTREMELY VUNERABLE
'Try the new NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp'
(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)
Please call the surgery to book an appointment if your smear is due. Please click on the link above for more information, and answers to lots of questions about cervical screening.
"A smear test lasts 5 minutes. The Impact of cervical cancer lasts a lifetime"
Attend your smear test.
Reduce your risk.
In case of an emergency,
Please contact the Out of Hours service by calling 111
THE SURGERY WILL BE CLOSED FROM 12.30PM ON
Tuesday 9 June 2020
(Time for Audit Research Governance Education and Training)
Future TARGET dates are:
Thursday 30 July 2020
Tuesday 15 September 2020
Wednesday 11 November 2020
Wednesday 20 January 2020
Thursday 18 March 2020
Evening and weekend appointments
If you are registered with a GP practice in Southampton, you can now get an appointment with a doctor or nurse from 8am to 8pm every weekday (including bank holidays), 8am to 4pm on Saturday and 8am to 2pm on Sunday. This appointment will either be at your GP practice or at one of the six hubs throughout the city.
These appointment slots are for a variety of different appointments, and can be booked through your GP practice when they are open or by phoning NHS 111 if your practice is closed. NHS 111 is free to phone and available 24 hours a day, 365 days a year.
The Urgent Treatment Centre (UTC) at the Royal South Hants Hospital offers convenient, fast and expert treatment on a wide range of injuries or illnesses that are not life/limb threatening.
What to know:
The service is led by highly skilled nurses, who are supported by GP’s and other health professionals, who can offer treatment, advice and information for a range of injuries and illnesses that need urgent medical attention, but are not life-threatening. The waiting times can be considerably less than at the emergency department and the UTC team can also refer or direct you to the most appropriate service for you if you need to be seen elsewhere.
You don’t need to make an appointment, the UTC is open to all NHS patients and you can also call NHS 111 before visiting to get an appointment at a specific time.
Monday – Friday: 7.30am – 10.00pm
Weekends and Bank Holidays: 8.00am – 10.00pm
Last patient accepted at 9.30pm
Where to find the service:
Royal South Hants Hospital
Level B, Brintons Terrace
The service is located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.
VIRTUAL PATIENT PARTICIPATION GROUP
If you would like to become a member of our PPG (Patient Participation Group), please ask for details at our reception desk. We have a virtual group, and will send you quarterly newsletters, and the occasional survey. We are always grateful for any suggestions that we receive, and have acted on several of the suggestions over the last few years,. Please see below the results of our most recent PPG survey. Many thanks to those of you who took the time to complete the survey.
Hill Lane Surgery Patient Participation Survey 2019/20
(Site updated 30/06/2020)