Appointments

Please telephone the surgery on 023 8022 3086 as soon as possible after 8am if you have an acute urgent issue. If the problem is an emergency needing a doctor straight away, please make this completely clear to the receptionist. 

In some circumstance (collapse, unconsciousness) you may wish to telephone the ambulance at the same time. 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To book a routine appointment:

• phone us on 023 8022 3086, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Talking to a Doctor on the Telephone:  If you wish to speak to a doctor by phone, please call the surgery to book a telephone appointment. 

Talking to a Nurse on the Telephone:  Nurse advice is also available by telephone, for travel advice, general health advice, management of minor ailments and to discuss appropriate test results e.g. smears, swabs and some test results.  If you would like to speak to one of our Practice Nurses, please call the surgery to book a telephone appointment.

Patients of Hill Lane Surgery can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – even on weekday evenings and at weekends. The service is provided free on the NHS. You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit www.livi.co.uk for more information. Livi GPs are all GMC-registered NHS GPs, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/3mMpRQy

For non-urgent medical issues and administrative queries you can send a request via eConsult. 

Click on the link opposite to get started.

You do not not need an account to use the eConsult system.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 023 8022 3086, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Home visits are intended for people unable to attend the surgery for medical reasons. Please telephone before 11am if a visit is requested that day, and give as much information as possible to enable the doctor to allocate priority.

The doctor may telephone you first to triage your problem prior to a visit. Please remember that we can see patients more promptly at the surgery.

In addition, the facilities for treatment are better. Even if the patient has a temperature, rash or sore throat, coming to the surgery will do no harm, however due to Covid-19 we may ask you to wait in the car park prior to being seen.

Please note that home visits are not available to assist with problems of transport, except at the discretion of the doctor on duty.

These appointment can be booked through your GP practice when they are open, or  for urgent issues when we are closed, by phoning NHS 111.

NHS 111 is free to phone and available 24 hours a day, 365 days a year.

Urgent Treatment Centre

The Urgent Treatment Centre (UTC) at the Royal South Hants Hospital offers convenient, fast and expert treatment on a wide range of injuries or illnesses that are not life/limb threatening.

What to know:

The service is led by highly skilled nurses, who are supported by GP’s and other health professionals, who can offer treatment, advice and information for a range of injuries and illnesses that need urgent medical attention, but are not life-threatening. The waiting times can be considerably less than at the emergency department and the UTC team can also refer or direct you to the most appropriate service for you if you need to be seen elsewhere.

You don’t need to make an appointment, the UTC is open to all NHS patients and you can also call NHS 111 before visiting to get an appointment at a specific time.

Opening hours:

• Monday – Friday: 7.30am – 10pm
• Weekends and Bank Holidays: 8am – 10pm
• Last patient accepted at 9.30pm

Where to find the service:

Royal South Hants Hospital, Level B, Brintons Terrace, Southampton, Hampshire, SO14 0YG

The service is located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.